FAQ
How do i order?
Start off with a sizing kit, which you can order at any time without consulting me first. Once you have your sizes in your preferred shape you’re now ready to order! You must include shape/length, sizes and design inspo in your message.
You cannot order a set without messaging me first via instagram. This is where we will discuss your design request. Once we have confirmed your order I will tell you which option to checkout with here on my website.
SIZING KIT
SIZING KIT
How do i get my sizes?
If you’re a new client or trying a new shape, sizing kits are mandatory! Each of my shapes requires a kit, as sizes vary between shapes. You can pick from any shape/length starting at xxxs to long. Every sizing kit will include 1 nail in each size of the shape you picked. Follow the instructions on the kit and you will have your sizes in less than 5 minutes! If you have any questions feel free to message me.
How do i apply my nails?
In every order you will receive a complimentary prep kit with everything needed to apply your nails. I include glue which is meant to last 14+ days. I also have glue tabs that you can request, those will last 1-2 days. I also include detailed instructions + tips in your order.You can check out my “how to apply” tutorial on my instagram page @spicenailgrl
How long do they last & are they reusable?
With proper application, prep and correct sizing your nails can last 14+ days each use. So yes! they are reusable, with correct removal you can reuse a set 5+ times. If you lose/damage a nail I offer replacements.
what are your nails made of?
Spicenailgrl nails are made with 100% soft gel products.
How long till i get my nails?
My processing time is 16-21 business days. (weekends are not included) Once I have shipped your nails, shipping usually takes 3-7 business days within the US.
International shipping- I do ship worldwide, you can message me for a shipping quote.
Whats comes with your order?
Every order includes your nail sets (10 nails come in a set), storage container to store you sets, instructions and a complimentary prep kit.
(Included in the prep kit: Glue, alcohol prep pads, cuticle pusher, buffer block, nail file and a silk bag to store it all)
pOLICIES (refund/return)
Since every set is custom made for you I do not allow any returns or refunds.
I do not allow refunds based on sizing as it is your responsibility to size yourself. If there is a mistake on my end with sizing (I use an incorrect size/shape) I will make it right of course!
No refunds/exchanges for lost or damaged packages.
Spicenailgrl is not responsible for your package once scanned into carrier system. If something does happen to your package I will do everything I can to get it safely to you.